Refund policy

Eligibility

Full refunds are available if you cancel in writing at least 7 days before the cohort start date and you have not accessed downloadable cohort materials beyond the orientation packet.

Timeframe

Refund requests must be submitted within 14 days of payment for self-paced Signal Sprint purchases, provided less than 30% of lessons were marked complete.

Partial refunds

If Packagegatebase cancels a live cohort, you may choose a full refund or a seat in a later cohort. If you withdraw after the cohort starts for documented medical or force-majeure reasons, we may offer a partial credit equal to unused live sessions, at our discretion.

Non-refundable items

Completed private office-hour blocks, custom data audits already delivered, and third-party tool licenses purchased on your behalf are non-refundable.

Refund process

Email contact@packagegatebase.digital with your full name, program name, payment reference, and reason. We confirm receipt within two business days.

Processing time and method

Approved refunds are processed within 10–15 business days to the original payment method when possible. Bank transfers may take longer depending on your institution.

Cancellation by Packagegatebase

We may cancel or reschedule for instructor illness or under-enrollment. You will receive a refund or transfer option; we are not responsible for travel booked independently.

Exceptions

Chargebacks initiated without contacting us first may delay resolution. Statutory rights under Thai consumer law, where applicable, remain unaffected.